Privacy Policy

Introduction

LaValle Flooring ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, request a quote, or contact our team. By using our website or submitting your information, you agree to the practices described in this policy.

Information We Collect

We collect information that you voluntarily provide when you:

• Request a quote: First name, last name, phone number, email address, project address, room or area details, preferred contact method, and project notes.
• Request a shower consultation: Project type, past client status, and project details.
• Call or email us: Any information you share during those communications.
• Marketing tracking data: UTM source, medium, campaign, content, and term parameters, landing page URL, and referring URL when available.

How We Use Your Information

We use the information you provide to:

• Follow up about your flooring, carpet, or shower and bath remodel project.
• Provide project guidance, quotes, and consultation scheduling.
• Communicate with you about your project and next steps.
• Improve our website, services, and customer experience.
• Comply with applicable legal obligations.

Your information is used only to help LaValle Flooring follow up about your flooring project. We do not sell or rent your personal information to third parties.

How We Protect Your Information

We take reasonable measures to protect the information you submit through our website. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to understand how visitors interact with our site. We also use third-party analytics and advertising tools, including Google Analytics and Meta (Facebook) Pixel, to measure traffic and improve our marketing. These tools may collect anonymous usage data in accordance with their respective privacy policies.

Third-Party Services

We use trusted third-party services to manage form submissions, lead tracking, and customer relationship management. These providers process information on our behalf and are bound by their own privacy and security obligations. We only share the information necessary to respond to your request.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time. To exercise these rights or if you have questions about how your information is handled, please contact us using the information provided below.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact LaValle Flooring: